You can contact us on hello@pelotondeparis.cc to check if changes can still be made to your order. When we haven’t handed your package over to the courier we can still modify your delivery details or add or delete products.

From the moment we shipped your order it is not possible anymore to make changes.

We aim to ship your order within 3 business days. We’re a small, locally run business, therefore we can’t process orders during weekends. But don’t worry, if you place an order on Saturday or Sunday it will be shipped on Monday and will be out for delivery soon after that.

We will send you an order confirmation email. Your order will be shipped within 48 hours on business days. As soon as your parcel is handed over to the courier you will receive an email with a track&trace link to follow the delivery status of your parcel.

We provided a box in the shopping cart where you can leave us your company details. We will need your name, company name, VAT number (if you have one) and your company’s address. You will receive the requested invoice via email after we shipped your order.

We offer Bancontact, iDeal, PayPal, Visa, Mastercard, American Express and bank transfer as payment methods in our web shop.

If you choose to pay by bank transfer, please take into account that we will ship your order after reception of the payment.

You can also pay (a part) of your order with Peloton de Paris gift vouchers. You can fill out the gift voucher code on the right hand side of the check out page. Make sure to safely keep your gift card as any unused credit can be used later on for another purchase.

We can't accept ecocheques or Mechelenbon in our webshop.

If you want to use ecocheques or Mechelenbon you can stop by in our store in Mechelen and make a purchase there.

We accept ecocheques from Edenred, Sodexo and Monizze.

You will be charged for your order immediately after placing it. In case you, or we, need to cancel (a part of) your order you will receive a full refund as quickly as possible or at the latest within 14 days.

Depending on where you live and the delivery option you choose your order will be shipped differently.

For orders in the EU we will send your parcel with bpost.

DHL takes care of the delivery of our parcels in the rest of Europe and the rest of the world.

In Belgium, our parcels will be delivered the day after shipping. Please note that a delivery on weekends or evenings is not possible (yet).

In Europe and the rest of the world we only offer express delivery with DHL. For Europe, the UK and the USA this means you will receive the parcel within 3 business days after shipping. In the rest of the world delivery might take a maximum of 5 business days.

Our parcels are being shipped from Belgium to be delivered worldwide, except when shipping rates are extremely high or delivery with postal services is uncertain or difficult.

You can find our most up to date shipping information here: www.pelotondeparis.cc/pages/shipping

We do our very best to package every parcel with great care. Should your order not arrive in a perfect state, please contact us via hello@pelotondeparis.cc. We will ask for a clear picture of the damage and send you a free return label. We will arrange for an exchange as quickly as possible.

Please note that this doesn’t apply for our cappuccino and espresso cups. We will do our absolute best to wrap this item carefully, to try and make sure it will arrive safely. However, we will not replace nor refund a broken cup and/or saucer that has not survived the trip.

At Peloton de Paris, we design cycling apparel that’s made to last — and to feel good from day one. That’s why we offer a 30-day trial period: try it on at home, and see how it fits. If you're not 100% satisfied, you can return your items within 30 days of receipt, and we’ll issue a full refund.

Please note: items can be tried on, but not used for riding.

Return shipping costs are always at the customer’s expense.

Gift cards, customized items, and certain health or personal care products are non-refundable. For sale items, our standard return policy applies (see below).

Once we’ve received your return, we’ll process your refund — no questions asked. The amount will be credited to your original payment method within a few days, or at the latest within 14 days.

To RETURN an item within the EU*:

1. Register your return by sending an email to hello@pelotondeparis.cc Within 48 hours you'll receive a confirmation email.
2. Put them in a box and add the packing list you received. 
3. Ship them with a courier of your choice. Shippings costs for the return are always paid by the customer. 
4. *Returns outside of the EU are not possible due custom/tax legislations.

To arrange for an exchange you can go ahead and place a new order in our web shop. Follow our returns procedure for the item you would like to send back. We will refund your return shortly after reception of your package. You will receive a notification email after we receive your parcel.

Once your return is received and inspected, we will notify you of the approval or rejection of your requested refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a couple of days.

Please note that we will also refund to the original payment method for in-store returns.

Online purchases can also be returned in our store located ar Bruul 106, Mechelen, Belgium. We can arrange an immediate exchange or refund in store.

Yes, you are welcome in our flagship store for a direct exchange. Price differences will be refunded or paid at the counter.

For our sale items slightly different return rules apply.

Sale items are not eligible for the 30-day trial period and that they are subject to the below return policy.

Sale items bought in our web shop can be returned within 14 days after reception. For in store purchases the return period is 3 days.

The regular return conditions apply: To be eligible for a return, your item must be unused and in the same saleable condition that you received it. Goods must be unworn, unwashed and complete with all original tags and in the original packaging. All gift cards, personalized items and some health and personal care items are non-refundable.

Once your return is received and inspected, we will notify you of the approval or rejection of your requested refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a couple of days or a maximum of 14 days.

No additional fees will be charged for orders within Europe.

Please note that, due to Brexit, import duties and taxes may apply for parcels delivered to the U.K. Orders of 135 GBP or less can be imported in the U.K., free of extra import duties.

For all other orders local import duties and taxes may apply, depending on your country. Those charges will be levied once a shipment reaches your country. You can find various online tools to estimate the extra fees you will need to pay upon reception of your parcel.

You can find the corresponding size chart here or on the product page of each product.

If you still have questions after consulting the size chart please contact us via emailon hello@pelotondeparis.cc.

We’re a Belgian brand and use European sizing. This means that you can normally order the same sizes you wear from other cycling brands. If you have any doubts, feel free to let us know which sizes you wear from other brands and we’ll try to give you some advice on how we compare to them.

You can contact us via email on hello@pelotondeparis.cc

Peloton de Paris apparel is tailored for an athletic fit. When trying on your new kit, bear in mind that we specifically design our garments for comfort and performance on the bike and a streamlined look. At first sight you may think your new item is too tight or short but once on the bike it reduces discomfort and friction and provides compression exactly where you need it. Our size charts are developed with this in mind because we strongly believe that you will benefit from this as a rider.

Click HERE to have a look at the complete size chart.

All of our products are subject to warranty against manufacturing or material defects. The warranty lasts 24 months, starting from the date of the delivery. Defects caused by accidents, negligence or incorrect use are not covered by this warranty.

In order to make a warranty claim, please contact us at hello@pelotondeparis.cc. Send us a photo of the damaged product together with a detailed description of what caused the defect.

You will need to send (or bring) back your item to:

Peloton de Paris
Bruul 106
2800 Mechelen
Belgium

Make sure to send your item back in a washed, dry and clean state. Otherwise we won’t be able to accept your return. Returned items that show any signs of wear and tear or incorrect use will be rejected as a legit warranty claim.

We will inspect the item upon reception and will then decide if the defect is covered by warranty or not. If your item falls under warranty we will first try to repair it. Should that not be possible we will send you a replacement. If the product is no longer available we will offer you an equivalent.

If your product does not fall under warranty, it will be returned in its present state. In some cases the item can be repaired for a fee. We will first contact you, before we have your product repaired.

Please note that this process might take up to four weeks.

Some items can be repaired. Please send us a picture of the damaged garment at hello@pelotondeparis.cc. we will inform with our manufacturer if a repair is possible and what the cost would be. Please note that a repair can take up to four weeks.

We try our very best to be available on different channels during office hours. It is not possible for us to be reachable 24/7  as we are a small business. However, this doesn't prevent us from providing a quick answer to all of your questions.

Email: hello@pelotondeparis.cc
(answer within 3 business days)

Chat: button in the lower right hand corner on our website

Telephone: +32 (0) 15 64 48 26
(Wednesday – Saturday between opening hours of our store)

WhatsApp: +32 (0)465 02 73 28

Or visit our store: Bruul 106, Mechelen, Belgium

Opening hours store:

Monday: out riding
Tuesday: out riding
Wednesday: 10:00 - 18:00
Thursday: 10:00 - 18:00
Friday: 10:00 - 18:00
Saturday: 10:00 - 18:00
Sunday: out riding

Closed on Holidays