Free shipping from: Benelux: € 50 - Europe, UK & USA: €100 - rest of the world: €200

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    Frequently Asked Questions

    Orders

    You can contact us on hello@pelotondeparis.cc to check if changes can still be made to your order. When we haven’t handed your package over to the courier we can still modify your delivery details or add or delete products.

    From the moment we shipped your order it is not possible anymore to make changes.

    We aim to ship your order within 48 hours. We’re a small family run business, therefore we can’t process orders during weekends. But don’t worry, if you place an order on Saturday or Sunday it will be shipped on Monday and will be out for delivery soon after that.

    We will send you an order confirmation email. Your order will be shipped within 48 hours on business days. As soon as your parcel is handed over to the courier you will receive an email with a track&trace link to follow the delivery status of your parcel.

    We provided a box in the shopping cart where you can leave us your company details. We will need your name, company name, VAT number (if you have one) and your company’s address. You will receive the requested invoice via email after we shipped your order.

    Payment

    We offer Bancontact, iDeal, PayPal, Visa, Mastercard, American Express and bank transfer as payment methods in our web shop.

    If you choose to pay by bank transfer, please take into account that we will ship your order after reception of the payment.

    You can also pay (a part) of your order with Peloton de Paris gift vouchers. You can fill out the gift voucher code on the right hand side of the check out page. Make sure to safely keep your gift card as any unused credit can be used later on for another purchase.

    You will be charged for your order immediately after placing it. In case you, or we, need to cancel (a part of) your order you will receive a full refund as quickly as possible or at the latest within 14 days.

    Delivery

    Depending on where you live and the delivery option you choose your order will be shipped differently.

    For orders in Belgium, the Netherlands and Luxembourg we will send your parcel with bpost. You can have the parcel delivered at your house or work address or for Belgian customers; in a bpost pick-up point or a Cubee*. It is also possible to collect your order in our Flagship store in Mechelen, Belgium.

    *Choose delivery option 'Service Point Delivery' in check out. You can select the service point of your choice after the payment.

    DHL takes care of the delivery of our parcels in Europe and the rest of the world.

    In Belgium, our parcels will be delivered the day after shipping. Please note that a delivery on weekends or evenings is not possible (yet).

    In Europe and the rest of the world we only offer express delivery with DHL. For Europe, the UK and the USA this means you will receive the parcel within 2-3 business days after shipping. In the rest of the world delivery might take a maximum of 5 business days.

    Our parcels are being shipped from Belgium to be delivered worldwide.

    Destination BENELUX
    Free shipping from: €50
    Standard shipping price: €5
    Estimated delivery time: 1-3 business days

    Destination Europe, UK, USA
    Free shipping from: €100
    Express shipping price: €15
    Estimated delivery time: 2-3 business days

    Destination rest of the world
    Free shipping from: €200
    Express shipping price: €25
    Estimated delivery time: within 5 business days

    We do our very best to package every parcel with great care. Should your order not arrive in a perfect state, please contact us via hello@pelotondeparis.cc. We will ask for a clear picture of the damage and send you a free return label. We will arrange for an exchange as quickly as possible.

     

    Please note that this doesn’t apply for our cappuccino and espresso cups. We will do our absolute best to wrap this item carefully, to try and make sure it will arrive safely. However, we will not replace nor refund a broken cup and/or saucer that has not survived the trip.

    Returns

    At Peloton de Paris, we aim to design and produce quality cycling apparel for you to enjoy and love, however, if you are not 100% satisfied with your purchase, please return your items within 30 days of receipt and we will happily issue a refund.

    To be eligible for a return, your item must be unused and in the same saleable condition that you received it. Goods must be unworn, unwashed and complete with all original tags and in the original packaging. All gift cards, customized items and some health and personal care items are non-refundable.

    Once your return is received and inspected, we will notify you of the approval or rejection of your requested refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a couple of days or a maximum of 14 days.

    You need to register your return on our returns platform to create a prepaid* shipping label.

    1. Check our returns policy to make sure you meet all requirements.
    2. Click on the below button to register your return and to create the return label.
    3. Print your prepaid return label and paste it onto your package.
    4. Bike to your nearest bpost or DHL service point to drop off your return.
    5. We will send you a notification upon arrival of your parcel.
    6. The return fee will be deducted from the amount of the refund.

    START RETURN

    Please note that you can also return online purchases in our flagship store in Mechelen, Belgium, free of charge.

    *Charges apply

    We offer you an easy returns platform so that you can create a prepaid shipping label on our website. To cover our administrative and logistic cost for your return we charge a fee, depending on your country.

    Returns from Belgium, the Netherlands and Luxembourg: €4,95

    Returns from the rest of Europe: €10

    Returns from the rest of the world: €20

    Please note that you can also return online purchases in our flagship store in Mechelen, Belgium, free of charge.

    To arrange for an exchange you can go ahead and place a new order in our web shop. Follow our returns procedure for the item you would like to send back. We will refund your return shortly after reception of your package. You will receive a notification email after we receive your parcel.

    Once your return is received and inspected, we will notify you of the approval or rejection of your requested refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a couple of days.

    Please note that we will also refund to the original payment method for in-store returns.

    Online purchases can also be returned in our flagship store in Hoogstraat 49, Mechelen, Belgium. Please note that refunds will be issued to the original payment method.

    When returning an online purchase in our flagship store we will arrange for a refund to the original payment method. You can then make a new purchase in our store. Our web shop and flagship store are two different entities, this results in very complicated administration for direct exchanges.

    For our sale items slightly different return rules apply. Sale items bought in our web shop can be returned within 14 days after reception. For in store purchases the return period is 3 days.

    The same return conditions apply: To be eligible for a return, your item must be unused and in the same saleable condition that you received it. Goods must be unworn, unwashed and complete with all original tags and in the original packaging. All gift cards, personalized items and some health and personal care items are non-refundable.

    Once your return is received and inspected, we will notify you of the approval or rejection of your requested refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a couple of days or a maximum of 14 days.

    prices & taxes

    No additional fees will be charged for orders within Europe and the U.K.

    For all other orders local import duties and taxes may apply, depending on your country. Those charges will be levied once a shipment reaches your country. You can find various online tools to estimate the extra fees you will need to pay upon reception of your parcel.

    We refund the price difference within 14 days after your order. Please note that this only applies when the article is still available in the color and size you bought. Price differences of sold out colors or sizes cannot be refunded.

    sizing

    You can find the corresponding size chart here or on the product page of each product.

    If you still have questions after consulting the size chart please contact us via telephone on 0032 (0) 15 64 48 26 (within opening hours of the store), via live chat(during operating hours) or via email on hello@pelotondeparis.cc.

    We’re a Belgian brand and use European sizing. This means that you can normally order the same sizes you wear from other cycling brands. If you have any doubts, feel free to let us know which sizes you wear from other brands and we’ll try to give you some advice on how we compare to them.

    You can contact us via telephone on 0032 (0) 15 64 48 26 (within the opening hours of the store), via live chat (during operating hours) or via email on hello@pelotondeparis.cc

    Peloton de Paris apparel is tailored for an athletic fit. When trying on your new kit, bear in mind that we specifically design our garments for comfort and performance on the bike and a streamlined look. At first sight you may think your new item is too tight or short but once on the bike it reduces discomfort and friction and provides compression exactly where you need it. Our size charts are developed with this in mind because we strongly believe that you will benefit from this as a rider.

    Click HERE to have a look at the complete size chart.

    Bundle deal

    Selecting the right kit for your type of riding can be a difficult decision. Whether you just started cycling and want to invest in a high quality and durable kit, need to replace a worn out kit, or just want to kit up for the next season, we’d like to offer you some help to ride and shine in our new arrivals.

    Order any complete kit: bib shorts, jersey and a pair of socks, and get a 10% discount. The bundle deal discount cannot be combined with other discounts.

    Crash replacement

    Even the best riders sometimes take a spill. Unfortunately, the ground isn’t always kind to our bodies or our kit. If you have an accident where one of our kits get damaged, send us photos and details about the crash at hello@pelotondeparis.cc and we will offer you 40% off a replacement kit.

    Terms and conditions:
    - Your kit must be purchased directly from Peloton de Paris (in store or online) within the last 12 months.
    - Your kit must be crashed; normal wear and tear are not covered.
    - Your new kit will be sent out once the old kit has been returned to us.
    - The discount will apply to the same category of item. (i.e. if one crashed with a Sprinteur jersey, the discount will only apply to a replacement Sprinteur jersey)

    Warranty & repairs

    All of our products are subject to warranty against manufacturing or material defects. The warranty lasts 24 months, starting from the date of the delivery. Defects caused by accidents, negligence or incorrect use are not covered by this warranty.

    In order to make a warranty claim, please contact us at hello@pelotondeparis.cc. Send us a photo of the damaged product together with a detailed description of what caused the defect.

    You will need to send (or bring) back your item to:

    Peloton de Paris
    Hoogstraat 49
    2800 Mechelen
    Belgium

    Make sure to send your item back in a washed, dry and clean state. Otherwise we won’t be able to accept your return. Returned items that show any signs of wear and tear or incorrect use will be rejected as a legit warranty claim.

    We will inspect the item upon reception and will then decide if the defect is covered by warranty or not. If your item falls under warranty we will first try to repair it. Should that not be possible we will send you a replacement. If the product is no longer available we will offer you an equivalent.

    If your product does not fall under warranty, it will be returned in its present state. In some cases the item can be repaired for a fee. We will first contact you, before we have your product repaired.

    We are currently revising our repair service terms and fees. Please check back later for more information or contact us at hello@pelotondeparis.cc.

    Apologies for the inconvenience.

    Contact

    We try our very best to be available on different channels during office hours. It is not possible for us to be reachable 24/7  as we are a small family run business. However, this doesn't prevent us from providing a quick answer to all of your questions.

    Emailhello@pelotondeparis.cc
    (answer within 24 hours on business days)

    Chat: button in the lower right hand corner on our website
    (immediate answer from Monday – Friday between 9 a.m. and 5 p.m. CET)

    Telephone: +32 (0) 15 64 48 26
    (Monday – Friday between 9 a.m. and 5 p.m. CET)

    Or visit our flagship store & café: Hoogstraat 49, Mechelen, Belgium

    Opening hours store & café:
    Sunday, Monday and Tuesday: closed
    Wednesday: 9:30 - 18:00
    Thursday: 9:30 - 18:00
    Friday: 12:00 - 18:00
    Saturday: 9:30 - 17:00